Frequently Asked Questions

Here is a list of questions we are frequently asked:
   A CFS is a Container Freight Station. It serves as an off-dock terminal and provides handling and storage services as an extension of the Port.  CFS‘s are licensed by Kenya Revenue Authority but works under the umbrella of KPA tariff.
   CFS handles both domestic and transit cargo.  These includes:
  • Motor vehicles from RoRo vessels
  • Containerised Vehicles (stripping of vehicles)
  • Heavy equipment/machinery
  • Project cargo
  • FC/LCL Containers
  • Bagged Cargo
  • Loose cargo
  • Bulk cargo
  • Reefer Containers
  • Export Containers
   This is the most important document in the shipping process.  To ship any goods, a B/Lading is required and acts as a receipt and contract between the carrier and the consignee (importer).
   A period of time that is granted to clear the cargo without; paying storage; charges. The days run consecutively and includes Saturdays, Sundays and public holidays.
  Transfer of motor vehicles happens immediately after the vessel discharges while containers take 48 hrs or less to transfer.
  • We at Regional Logistics Centre CFS, adhere to the laid down regulations and procedures on documentation, to ensure standardization in all areas of our operations. This has consequently raised the level of confidence for continual improvement in efficiency and effectiveness of the company’s operations.
  • 100% focus on motor vehicles – if it moves we handle it
  • We know the transit market
  • “One stop” service centre for prompt clearance
  • Premier facility for vehicles security and ease of dealing on clearance
  • Transparent tariff with no hidden extra charges
  • Extended storage to suit individual needs
  • Strategically situated next to the main Nairobi Mombasa Highway for ease of access and delivery to our clients
   Storage charges and remarshaling are levied after expiry of the free period.
   For containerized cargo, trucks will be required to load out the boxes from the CFS to their final destinations. To have your trucks / transporter registered with us we require the below:-
  • A formal letter on a letter head
  • Copy of Log book
  • Certificate of Incorporation / Registration Certificate
  • Copy of PIN certificate
  • Copy of driver’s License
  • Copy of driver’s National ID
  • Copy of Vehicle Insurance
  • Copy of GIT insurance
  • Copy of inspection Certificate
  • Copy of pin Certificate
  • Extended free storage days
  • Negotiation of favourable terms
  • Maximum security maintained during and after cargo transfer
  • At the time of shipping, request your shipper to insert the clause “in transit to Regional Logistic Centre CFS-Miritini” on the Bill of lading under the section of goods description and also to include the same clause in the “Final Destination” section of the Bill of Lading.
  • If not nominated on the bill of lading, a letter of indemnity written on the Consignee’s letter head can be provided to the shipping line at least 6 days prior to the ETA of the vessel to insert the clause for ‘regional logistics centre CFS’ before the manifest is lodged. You can always Contact our offices through the email of This email address is being protected from spambots. You need JavaScript enabled to view it. and cc copy to This email address is being protected from spambots. You need JavaScript enabled to view it.  for the sample of indemnity letter format to the respective shipping line.
   To clear cargo through Regional Logistics Centre CFS, an Importer has to ensure that the Bill of Lading bears the clause “Goods in Transit to Regional Logistic Centre CFS”. 
   Ensure the copy B/Lading is submitted to the CFS prior to vessels’ arrival to allow prompt cargo transfer. Present a copy B/L to our office or email it to This email address is being protected from spambots. You need JavaScript enabled to view it. and cc copy to This email address is being protected from spambots. You need JavaScript enabled to view it. 
   There will be hefty KPA re-marshalling and storage for any consignees’ nominated cargo, discharged and left in the Port for lack of clearance.  It is very important to furnish the CFS with copy B/L so as to avert such charges. 
   Send us an authorization note from the your Company’s domain or on a letterhead indicating the trucks details, driver’s name and ID numbers and copy of driver’s License. 
   Feel free to contact our Customer Service Department for any queries on +254 0791478547 / 0773839902 / 0732-839906 and on This email address is being protected from spambots. You need JavaScript enabled to view it.  This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. 


To move cargo, a lot of parties are involved. This is why an importer or exporter approaches a company like Regional Logistics, to advise him/her on one point of entry. However sometimes things do not go as planned, in that case it is always good to know which party is responsible for what exactly.

KPA (Kenya Ports Authority): this organization runs the port of Mombasa and organizes the berthing and loading/offloading of vessels. Within its boundaries, all other parties operate to clear and deliver cargo either to a vessel (exports) or from a vessel (imports). Their counterparts in the airports are the airport authorities and handling companies. Apart from controlling all port operations, they have the right to charge storage and handling fees to importers/exporters especially if cargo is not moving through fast enough and elapses its free days. To avoid this, preparation of any logistics operation is required.
Customs (Kenya Revenue Authority): this government institute is linked to the respective Ministry of Finance and has the right to levy duties and taxes on cargo (mostly imports though few exports are taxed as well). Inevitably any cargo movement that comes into or exits a country has to involve the customs authorities. Apart from duties and taxes they can levy penalties for not complying with the extensive regulations or misdeclaring cargo or cargo values. As part of the government, their rulings are law hence to avoid an argument, it is better again to plan your import/export accordingly.
Container Freight Station: the container freight stations are private depots under customs control which are extensions of the port. As such they are allowed to transfer cargo from the port to their depot and charge client the handling and storage as per the KPA tariff. This has been allowed to decongest the port which has been facing challenges to cope with its growth. For Mombasa port, these CFS receive the cargo destined for the local market based on either the allocation per vessel by the port or as consigned on the shipping documents. A variant of these are the Inland Container Depots which are basically the same but then at destination, not from the port. Cargo moves under customs control to the inland container depot from where final clearance can take place. It is important to know that not all CFS and ICDs are operating to the same standard. so to ensure proper cargo handling, you should ensure your cargo is handled by a reputable CFS like Regional Logistics Centre (RLC) CFS.
Rift Valley Railways (RVR): RVR is the regional organization that manages both the railways and equipment in Uganda and Kenya. They are basically the sole provider of rail transport to the general importers/exporters contrary to road transport where there is a wide choice of transporters.
Shipping line: Shipping lines take care of ocean freight from port to port. Their counterparts in airfreight are of course the airlines. Of specific importance to importers and exporters is the issuance of the official shipping documents that are done by them: bill of lading for sea freight or airway bill. The original shipping documents are negotiable which means anyone holding them holds a title to their cargo. Therefore these documents have to be issued with care and handled responsibly.
Clearing agent: A clearing agent has a license which allows it to make declarations in the customs system and usually also transact with shipping lines and the port authorities. From this position, they are well placed to handle with all the above mentioned parties to enable movement of cargo. Because of the convenience of having one point of communication and the need for professionalism, large clearing agents will also handle the transportation element on your behalf with their own fleet or use reliable hauliers. By extension they can also book sea freight or airfreight on your behalf, or even pack/sort and distribute your goods.  

Standard Operating Procedures (SOP)

SOP Safety
  Regional Logistics Centre CFS has come up with a set of rules which must be adhered to while at the facility.
  Failure to observe these rules will result to safety violation and may lead to revocation of your privilege to access the facility. 


  The rules are as follows:
  • All trucks must be registered with REGIONAL LOGISTICS CENTRE CFS.
  • Must wear Safety Vest at all times.
  • Must have closed toe shoe (no flip flops, sandals, etc.).
  • Must have Hard Hat on if getting out of vehicle inside the container yard.
  • Speed Limit is 10 km/h.
  • Must wear seat belt while operating a vehicle.
  • Cannot use cell phone, radio call or other mobile communication devices while vehicle is moving. This includes any type of iPod/phone ear piece being worn.
  • No walking or driving in between container stacks or rows.
  • Cannot leave vehicle running or unattended when out of view or more than 25 feet away.
  • Do not drive, stand/walk under or touch any part including door handles of a suspended container.
  • You are responsible to ensure that all container doors you have interacted with are properly latched and secured.
  • Must look in the same direction you are traveling/moving.
  • Slow down at intersections, blind spots and anytime your vision is obstructed.
  • When passing vehicles at intersections speed limit is 5 mph.
  • Maintain a safe distance from other vehicles, no tailgating.
  • No driving through lanes or yard with container doors open or unsecured properly.
  • Must come to a complete stop at all posted and painted stop signs.
  • Machines have a right of way.
  • Do not climb on any terminal equipment to communicate with operators (machine clerks, reach stackers).
  • Must remain in truck while waiting for terminal equipment to mount or dismount your container.
  • Must maintain your driver side window rolled down so you are able to hear horn from reach stacker.
  • Only use designated restrooms.
  • No unauthorized passengers (passengers must meet facility ID requirements) or pets/animals.
  • Must comply with all requests given by terminal security personnel.


Documentation Requirements

 1.   Original CFS Release Order from the shipping Agency/Line which will aid to facilitate cargo transfer from port to our terminal.
 2.   Delivery Order from the shipping line/agency.
 3.   Copy of customs entry.
 4.   Copy of the Bill of Lading.
  PLEASE NOTE: No discrepancy in the documents is allowed.
All trucks delivering cargo from our terminal MUST be registered with us for cargo security purposes. This exercise is free.


Documents to be presented to us at least five days prior to arrival of the shipment. This is a measure aimed at avoiding incurring additional expenses, i.e. storage charges  payable to Kenya Ports Authority (KPA), demurrage charges payable to the shipping line and warehouse charges payable to Kenya Revenue Authority (KRA).
Containerized cargo should be cleared from the terminal within four days. However for Client nominated cargo, the terms of clearance are quite flexible.
CFS charges are settled upon obtaining release from KRA, Kenya Bureau of Standards (KEBS), Kenya Plant Health Inspectorate Service (KEPHIS) and PORT HEALTH where  applicable among others.
On completion of all required procedures, gate pass is issued to the clearing agents allowing them to load the cargos for final delivery to the consignees.

Our ServicesWhat We Do

Container Handling
Motor Vehicle handling
Bulk Cargo
Loose Cargo
Project Cargo
Customs Brokerage
Freight Forwarding & Consolidation
Empty Containers


MombasaHead Office

  Head Office,Regional Logistics Centre,
Mombasa-Nairobi Highway-Miritini
P.O Box 86317-80100 Mombasa.
  +254 791 478 547.
+254 773 839 902
+254 732 839 906

NairobiBranch Office

  Nairobi Office,Regional Logistics Centre,Off Mombasa Road
East Gate/Maasai Road Behind,Police Post.
P.O Box 51879-00200 Nairobi.
  +254 777 839 902.